Help centers typically contain information related to getting started with the software, and the answers to common, basic support questions. Project management software help centers serve as a knowledge base for software users. This functionality allows you to easily monitor voting, receive new comments, and stay up to date on any progress toward developing and publishing the feature. You can also choose to follow feature requests that you’re interested in. The advantage of voting is that it allows the vendor to see the most in-demand suggestions and prioritize future updates and improvements accordingly. For example, you can vote on other users’ feature suggestions. Plus, community forums provide you with a place to make feature requests and help the vendor prioritize upcoming features to better meet your needs. Best practices for using the software and for general project management.Announcements about new features and fixes.This information can help you come up with improved processes for your own project management.Ĭommunity forums often include threads on important topics including: For instance, you can communicate with other users in your industry to discover how they chose to set up or maintain their project management structures and hierarchies within the system. Managed forums allow you to search and sort for relevant topics with ease.įorums also allow you to share your own experience with the software and bounce ideas off other users. However, the sheer volume of conflicting information in an unmanaged community can be overwhelming and frustrating.įortunately, most project management software vendors who offer paid software solutions manage their community forums. People sometimes claim that one of the benefits of open source software is the support of a large user community. This approach can lead to inconsistent processes, time wasted struggling with software features, and employees who are inefficient and unhappy. If you choose to live without project management software training resources, your team members are left on their own to figure out how to use the system. Or you’ll need to invest a considerable amount of time creating training resources for them to refer to. Plus, you’ll be forced to take time away from other duties to support your staff and walk them through problems. If you decide to plan and provide resources for training, then you need to spend time becoming a system subject matter expert before you can teach others. Without proper training resources, either you’re left to plan and provide software training on your own, or your team members are forced to go without it. Training ensures your team members are always up to date on changes that may impact their work.
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